Last updated: [to be completed]
Privacy Policy
1. Who we are
ANOVA Madagascar is an exporter of raw agricultural products (Arabica coffee, Robusta coffee, cloves, cinnamon and other products) based in Antsirabe, Vakinankaratra, Madagascar.
- This Privacy Policy explains how we collect, use, retain and protect the personal data of visitors to our website and people who contact us.
Data Controller: ANOVA Madagascar
Address: Antsirabe, Vakinankaratra, Madagascar
Email: info@anova-mg.com
Phone / WhatsApp: +261 37 65 360 12
Website: https://anova.ichtus-it.fr
2. Data we collect
We only collect the data necessary to process your requests, notably through our contact form:
- First and last name
- Email address
- Nature of your request (quote request, product information, logistics support, partnership inquiry, other)
- Product of interest (Arabica, Robusta, Cloves, Cinnamon, other)
- The content of your message
- Any information you voluntarily provide to us by email, phone or WhatsApp
We may also automatically collect certain technical data (IP address, browser type, pages visited) through audience measurement tools, where applicable, for statistical purposes to improve the website.
We do not collect any banking or payment data on this website, as it is not an online sales platform.
3. Purposes of processing
Your data is used to:
- Respond to your requests for quotes, product information or partnerships
- Manage the commercial and logistical follow-up of our relationships with clients and B2B partners
- Contact you by email, phone or WhatsApp regarding your request
- Improve our website and services
- Comply with our legal and commercial obligations
4. Legal basis for processing
Depending on the case, the processing of your data is based on:
- Your consent, when you fill out our contact form
- The performance of pre-contractual or contractual measures, in the context of a business relationship or quote request
- Our legitimate interest in developing our business and responding effectively to requests received
5. Data sharing
We do not sell or rent your personal data to third parties. Your data may only be shared with:
- Members of our internal team involved in handling your request
- Our technical service providers (website hosting, messaging tools), who are bound by confidentiality obligations
- Competent authorities, if required by law
6. Data retention
Your data is retained:
- For the period necessary to process your request, then archived for a maximum of 3 years from our last contact if no business relationship is established
- For the entire duration of the business relationship if you become a client or partner, then according to applicable legal retention periods (accounting, tax)
7. Your rights
In accordance with applicable data protection principles (including the General Data Protection Regulation for visitors located in the European Union), you have the following rights:
- Right of access to your data
- Right of rectification
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to object
- Right to data portability
To exercise these rights, contact us at: info@anova-mg.com.
8. Data security
We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, alteration or disclosure.
9. Cookies
Our website may use technical cookies necessary for its operation and, where applicable, audience measurement cookies. You can configure your browser to refuse cookies, which may limit certain features of the site.
10. International transfers
Given our international export activity, some data may be processed or stored outside Madagascar (notably on servers located in the European Union). We ensure that such transfers are carried out with appropriate safeguards.
11. Changes to this policy
We may modify this Privacy Policy at any time. The version in effect is the one published on this page, along with its last update date.
12. Contact
For any questions regarding this Privacy Policy:
- Email: info@anova-mg.com
- Address: Antsirabe, Vakinankaratra, Madagascar